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Sparsholt College, Sparsholt, Winchester, Hants SO21 2NF, Hampshire     Start Date: 20 Jun 2022 - Full Time     £15,537 with 23 paid days holiday

Job Description


Working in a small close-knit team with the IT Services manager and other Engineers, specifically to be part of the IT Service Desk. You will be the first point of contact for all end users, responding in a timely fashion to end user queries be they in person via the phone or email. You will need be a good listener and able to interpret customers’ requirements.

The post holder will be able to learn about 1st, 2nd and 3rd Line Support with exposure to Networking and Server support. The post holder needs to have a keen interest in IT but customer service is paramount.

Duties & Responsibilities

Responsible for the service desk, including–

Responding to service requests submitted by email, phone or in person
Responding to Incidents submitted by email, phone or in person
Maintaining College Group IT policy and working to relevant SLA’s
Logging and recording all tasks on the appropriate system and forwarding to the relevant partiesFollowing change control procedures
Providing 2nd line assistance when necessary, within sphere of knowledge and competency
Any other reasonable work as deemed necessary by the IT Services Manager
You will undertake and deliver appropriate staff development and training
To comply with and promote College Group Health and Safety policies and take appropriate responsibility to ensure the health and safety of self and others
Ensure compliance with and implementation of all College Group policies and procedures in respect of Equality and Diversity and pursue the achievement and integration of Equality and Diversity throughout all the College Group’s activities
Assist the College Group in its compliance with Data Protection, Freedom of Information, Computer Misuse, copyright and information retention legislation
Ensure compliance with and implementation of all College Group policies and procedures in respect of Safeguarding Legislation
You will comply with all the required college administrative processes

How to Apply


Please contact Apprenticeship Liaison Officer James Clements:
01962 797451

Apply Now

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