We are seeking a full-time Client Administrator to join the team working 9am-5:30pm Monday - Friday. The role is a hybrid position working remotely from our rural office near Newbury, Berkshire a minimum of 2 days per week and working the rest of the time from home.
We are growing at a fast pace and therefore looking for an enthusiastic, pro-active team
player who is customer focused and detail oriented. The ideal person will have a willingness
to learn and previous experience within the equine industry and/or an office environment.
Why join KBIS?
KBIS and SRG understand that excellent people are core to its business. We are committed
to our colleagues professional development and career progression through providing
opportunities to attend regular social, training and networking events across the UK. SRG
also runs development schemes to support home-grown talent as well as study support for
Alongside our competitive salary and annual bonus scheme you will be rewarded with a
generous benefits package that includes private healthcare, minimum 25 days holiday plus
bank holidays, eye care scheme, employee assistance programme, life assurance and a
defined contribution pension scheme.
Flexibility to work remotely from home for up to 3 days per week.
Free on-site parking at the KBIS office.
We promote a continuous learning culture and run regular training and workshops in-person
We actively promote from within - all senior roles are held by home-grown talent.
We encourage a diverse workforce.
What are the role’s key responsibilities?
Dealing with incoming customer service and sales calls
Produce and issue quotations and new business documents
Process Mid-term adjustments, renewals and cancellations as required
Manage your own work load in accordance with service level agreements and customer
expectations on a daily basis.
Communicate with Policyholders, Brokers and Underwriters via telephone, email and in
Understand the regulatory environment in which we work
What skills and experience are we looking for?
Experience within the equine world is a bonus
Previous role held working within an office/admin environment is preferred.
Be proactive in identifying problems and constructively look to find solutions. Our clients are
all unique so we need to come up with tailor made solutions to fulfil their insurance needs
Ability to meet deadlines and follow instruction from the team manager to prioritise workloads
Ability to deliver accurate information with attention to detail
Excellent communication skills
Experienced in working with Microsoft Office applications
Maintain a conscientious, positive and enthusiastic approach to work, maintaining good
working relationships with colleagues and clients
Experience in a similar role within the insurance market is a bonus, but not essential
Understanding of the principles of insurance is beneficial but not essential
How to Apply
Full training will be provided. Please submit your CV along with an application letter