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Southampton Itchen, Hampshire     Start Date: 01 Jan 1970 - Full Time     In Line with IPSA Payscale

Job Description


Job Title: Caseworker

Working For: Royston Smith MP (Southampton Itchen)

Location: Southampton Itchen

Salary: In Line With IPSA Payscale

Length of Contract: Permanent

Job Details

Royston Smith is looking for a reliable full-time Caseworker who is keen to learn to be based in his constituency office.

The successful candidate will:

Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
Draft responses to constituents
Ensure records are kept and information managed confidentially in line with the data protection legislation
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
Gather relevant information to assist with resolving cases
Log all cases; monitor progress and ensure all identified actions are taken
Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level. Ensure all enquiries are dealt with in a timely manner
Retain records and information confidentially and in line with the Data Protection Act
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
The successful candidate will have the following skills and attributes:

A keen interest in British politics.
Good organisational skills with the ability to manage a varied workload.
Good analytical skills and close attention to detail.
Ability to work independently and in a team.
Excellent written and communication skills.
Candidates should be sympathetic to the aims and values of the Conservative Party.
Candidates from non-traditional career routes are welcome to apply.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). MPs generally pay staff in accordance with IPSA guidelines.

Closing Date: 7 June 2022

Interview/Start Dates

Interviews will be held after the closing date.

Start Date: Flexible

How to Apply


To apply, please email your cover letter outlining why you would be suitable for the position and your CV to royston.smith.mp@parliament.uk with the subject 'NAME': CASEWORKER APPLICATION.

We will acknowledge all applications we receive, even if we may not be able to let all applicants know whether they are successful.

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